Privacy Policy
We respect your privacy. Here's how we collect, use, and protect your personal information.
Last updated: February 2025
1. Information We Collect
When you make a booking or contact us, we may collect the following personal information: • Full name and contact details (email address, phone number) • Booking details (room type, check-in/check-out dates, number of guests) • Payment information (processed securely via Razorpay — we do not store card details) • Government-issued ID information (collected at check-in for verification) • IP address and browser information when you use our website • Communication records if you contact us via email, phone, or WhatsApp
2. How We Use Your Information
We use your personal data for the following purposes: • Processing and managing your booking reservations • Sending booking confirmations and important updates • Processing payments through our secure payment gateway (Razorpay) • Verifying identity at check-in as required by law • Responding to your enquiries and providing customer support • Improving our services and website experience • Complying with legal obligations under applicable Indian law
3. Payment Data & Razorpay
All online payments are processed through Razorpay, a PCI-DSS Level 1 compliant payment gateway. SUMA Light House Beach Resort does not store your full credit/debit card details on our servers. Razorpay's privacy policy governs how your payment data is handled. Your transaction data (Razorpay order ID, payment ID) is stored securely for booking verification and dispute resolution.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with: • Razorpay (for payment processing) • Google Firebase (for secure cloud database storage) • Law enforcement or government authorities if required by law • Service providers who assist in operating our website under strict confidentiality agreements
5. Data Storage & Security
Your data is stored securely on Google Firebase (Firestore) servers, which are protected by industry-standard encryption and security measures. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our admin panel is protected by secure email-and-password authentication.
6. Cookies
Our website may use cookies to enhance user experience, analyse site traffic, and remember your preferences. You may choose to disable cookies through your browser settings, though this may affect some functionality of the website. We do not use cookies for advertising or tracking across third-party websites.
7. Your Rights
Under applicable data protection laws, you have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data (subject to legal retention obligations) • Withdraw consent to data processing where applicable To exercise any of these rights, contact us at sumabeachresort@gmail.com.
8. Retention Period
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for a minimum of 3 years for accounting and legal purposes.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any third-party website you visit.
10. Children's Privacy
Our services are not directed at children under 18 years of age. We do not knowingly collect personal data from minors. Bookings must be made by adults aged 18 or older.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. The updated version will be posted on this page with the revised date. We encourage you to review this page periodically.
12. Contact Us
For any privacy concerns, data requests, or questions about this policy, please contact: SUMA Light House Beach Resort Email: sumabeachresort@gmail.com Phone: +91 9281409345 Address: Behind Armagoan Light House, Monapalem (Vi), Vakadu (MD), Tirupati (Dist), AP 524403